Responding to Online Reviews: A Foolproof Guide for Restaurants & Hotels
Best practices for managing your reviews on Yelp, Google, Trip Advisor, and more.
Jay Skowron is the Founder and Principal of Hospitality Defender, specializing in social media marketing, online review management, websites, and process consulting. Jay has worked in the hospitality industry for over two decades and is passionate about helping restaurants and other hospitality businesses with guest satisfaction. Jay has been quoted in several articles and books, including The Everything Guide To Customer Engagement. He can be reached at [email protected].